Privacy Policy

Last Updated

This Privacy Policy was last updated on May 20, 2026.

1. Introduction

Wholeds LLC operates the website https://wholeds.store/. We respect customer privacy and are committed to protecting personal information provided through our website.

By using our website, browsing our products, creating an order, or contacting our support team, you agree to the terms described in this Privacy Policy.

2. Information We May Collect

We may collect information that customers provide directly when using our website, placing an order, or contacting customer support.

• Name and contact information
• Email address and phone number
• Billing and shipping address
• Order details and purchase history
• Payment confirmation information
• Customer support messages or inquiries
• Website usage information such as browser, device, and pages visited

3. How We Use Customer Information

Customer information may be used for order processing, customer support, website operation, payment processing, delivery support, and communication related to purchases.

• To process and fulfill customer orders
• To send order confirmations and order updates
• To provide shipping and delivery support
• To respond to customer questions or support requests
• To verify payment and billing information
• To improve website performance and customer experience
• To help prevent fraud, misuse, or unauthorized transactions

4. Payment Information

Payments are processed through secure payment providers. Wholeds does not store full credit card numbers on our website. Payment information is handled by secure checkout providers according to their payment security standards.

Customers may be able to pay using available methods such as American Express, Apple Pay, Diners Club, Discover, Elo, Google Pay, JCB, Mastercard, PayPal, Shop Pay, Venmo, and Visa, depending on payment provider availability.

5. Sharing Information With Service Providers

We may share necessary customer information with trusted third-party service providers only when required to operate our business and complete customer orders.

• Payment processors
• Shipping and delivery carriers
• Website hosting and ecommerce platform providers
• Customer support tools
• Fraud prevention and security services
• Analytics tools used to improve website performance

We do not sell customer personal information.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to support website functionality, improve user experience, remember preferences, analyze website performance, and support secure checkout.

Customers may control or disable cookies through their browser settings. Some website features may not work properly if cookies are disabled.

7. Email Communication

We may use customer email addresses to send order confirmations, shipping updates, customer support replies, policy-related messages, or important store notifications.

Marketing emails, if used, may include an unsubscribe option where required.

8. Data Protection and Security

We use reasonable administrative, technical, and organizational measures to help protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no online system or method of electronic transmission is completely secure. Customers should also take care to protect their account information and payment details.

9. Customer Rights and Requests

Customers may contact us to request information about their personal data, request correction of inaccurate information, or request deletion of information where applicable and legally permitted.

Certain information may need to be retained for order records, fraud prevention, legal compliance, accounting, dispute resolution, or business record requirements.

10. Data Retention

We retain customer information only as long as necessary for order processing, customer service, legal compliance, accounting, fraud prevention, and business operations.

11. Children’s Privacy

Our website and products are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites. Customers should review the privacy policies of those websites before providing personal information.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, legal requirements, or privacy practices. Updates will be posted on this page with a revised “Last Updated” date.

14. Business & Contact Information

• Company Name Wholeds LLC
• Website https://wholeds.store/
• EIN 35-2769910
• Email support@wholeds.shop
• Phone +1 438 619 6528
• Customer Support Hours Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
• Order Cut-Off Time 5:00 PM Eastern Time (ET)
• Business Address 5900 Balcones Drive, STE 100
  Austin, TX 78731-7831
  United States