Frequently Asked Questions
Find answers to common questions about Wholeds products, orders, shipping, payments, returns, refunds, and customer support.
1. What products does Wholeds sell?
Wholeds sells denim clothing products including Women’s Jeans, Men’s Jeans, Denim Jackets, and Denim Shorts. Product availability, sizes, colors, and prices may vary depending on stock.
2. Are your products new?
Yes, products listed on Wholeds are sold as new unless clearly stated otherwise on the product page.
3. How long does order processing take?
Orders are processed within 1–2 business days, Monday through Friday, excluding weekends and public holidays.
4. What is your order cut-off time?
Our order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after the cut-off time may begin processing on the next business day.
5. Do you offer free shipping?
Yes, Wholeds offers free standard shipping on orders placed through our website.
6. How long does delivery take?
Standard shipping usually takes 2–3 business days after order processing. The total estimated delivery time is 3–5 business days, including processing time and transit time.
7. Will I receive tracking information?
Tracking information may be provided after your order has been processed and shipped, where available. Tracking updates depend on the shipping carrier.
8. What payment methods do you accept?
We accept available payment methods through our secure checkout, including:
- American Express
- Apple Pay
- Diners Club
- Discover
- Elo
- Google Pay
- JCB
- Mastercard
- PayPal
- Shop Pay
- Venmo
- Visa
9. Is my payment secure?
Yes, payments are processed through a secure payment gateway. Payment options may vary depending on your location, device, browser, and checkout provider availability.
10. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to update your shipping address. We cannot guarantee changes after an order has started processing or has already shipped.
11. What should I do if my order is delayed?
Delivery delays may occur due to carrier issues, weather conditions, holidays, high order volume, or incorrect shipping information. If your order is delayed, please contact our support team for available order information.
12. What is your return policy?
Return eligibility, return timeframes, item condition requirements, and refund details are explained in our Refund & Returns Policy. Please review that page before requesting a return.
13. How do I contact customer support?
You can contact Wholeds customer support by email at support@wholeds.shop or by phone at +1 438 619 6528 during our customer support hours.
14. What are your customer support hours?
Our customer support hours are Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET). Requests received outside business hours may be reviewed on the next business day.
15. Where is Wholeds located?
Wholeds LLC is located at 5900 Balcones Drive, STE 100, Austin, TX 78731-7831, United States.
16. What is the official business information for Wholeds?
- Company Name Wholeds LLC
- Website https://wholeds.store/
- EIN 35-2769910
- Email support@wholeds.shop
- Phone +1 438 619 6528
- Customer Support Hours Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
- Order Cut-Off Time 5:00 PM Eastern Time (ET)
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Business Address
5900 Balcones Drive, STE 100
Austin, TX 78731-7831
United States
Still Need Help?
Contact our customer support team for help with product questions, orders, shipping, payments, returns, refunds, tracking information, or general store support.